Contact Us
| Calgary | Edmonton |
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Office address & Exam Centre: |
Office address & Exam Centre: |
If you are outside the calling area: 1-800-461-3367
For general information: info@abcouncil.ab.ca
For exam information: exams@abcouncil.ab.ca
For compliance information, compliance@abcouncil.ab.ca
For licensing information: licensing@abcouncil.ab.ca
Licensing processing time
Note for licensing inquiries: AIC reviews applications in the order they are received, and processing time will vary based on volume. Our standard processing time is 15 business days. Please do not contact AIC for a status update unless the application has been “Under Review with the AIC” for over 15 business days.
You can find explanations about application statuses below:
Waiting for applicant to complete application: application has not yet been submitted by the applicant to the sponsor or has been returned by the sponsor to the applicant for amendment.
Awaiting approval by sponsoring company/Designated Representative: application is pending online approval from the sponsor (agency or insurance company, depending on the license class).
Waiting for license fee payment to be made: application has been approved by the sponsor, but fees are pending.
Under review with AIC: Application has been approved by the sponsor and fees are paid, and it now has been received by AIC for final review.