Annual license renewal FAQs

License renewals for the current term will be available on May 1st and will end on June 30th. You cannot renew your license prior to that date and not before access to the renewal application has been made available. AIC will send an email notifying you when the renewal application is available.

Note: If your agency or company is paying the renewal fees on your behalf, do not complete the renewal application until you know the payment has been made. If you complete the renewal before the agency payment is made, the fees will automatically be added to an invoice under your AIC profile for you to pay yourself.

The expiry date of certificates is set out in Regulation. All certificates issued before May 1 will expire automatically on June 30 and must be renewed before that date, including paying the renewal fees.

Licenses issued on or after May 1 will expire on June 30 of the following year.

There are three possible reasons:

• The email address in your CIPR profile is incorrect. Check your CIPR profile and update your information.
• If the email does not come to your inbox, check your junk mail or spam folders.
• Your company’s IT security settings may be filtering AIC communications and blocking them from being delivered. If you suspect this has happened, you will need to consult with your IT department to ensure that email messages sent from the “abcouncil.ab.ca” domain address are allowed to be received through your company’s email server.

If you forgot your CIPR number, you can log in using the email address you registered in your CIPR profile. However, you must switch your login option by clicking the green “Email” button next to “Or log in with Email.”

Once you have logged in, you will be able to locate your CIPR number by clicking on “My Profile.”

If you do not remember your password, click on “Forgot your password,” and type your email address into the “Reset Password” box that appears on the screen.

• The email address you enter to reset your password must match the email set up in your CIPR profile.
• Then, click the “Reset Password” button.
• An email will be sent to your email address from system@cipr.ca. You must open the email and click the link in the email to reset your password.

Note: If the email is not delivered to your inbox, you may need to check your junk/spam folders and move it to the inbox.

When creating your new password, be aware that it is case sensitive and that the system does not recognize the following characters:

• * (asterisk)
• ~ (tilde)
• % (percent)
• ` (accent)
• ‘ (single quotation mark)
• ” (double quotation mark)

If you do not remember your CIPR#, click on “Forgot your CIPR#”, and a message box appears requiring you to enter information for identification purposes. An email will be sent to your email address with information to assist you in logging in.

If you do not remember the email address used when you set up your CIPR profile or if your email address has changed from the one in your CIPR profile, you must send an email to licensing@abcouncil.ab.ca to request that your CIPR profile be updated to the new email address. Provide your full name, date of birth, previous email address, and new email address with the request.

We will then update the email address for you. You will receive an email requiring you to re-verify your profile under your new email address. If you do not receive an email from system@cipr.ca in your inbox, check your junk mail or spam folders.

You must log into your AIC profile with your CIPR# and password. The login link is also on the top right corner of the AIC website.

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If you continue to have issues, speak with your organization’s IT department for assistance to ensure you have the appropriate browser. You may also try a different device such as your home computer, your mobile phone, or tablet.

No. The AIC will not share confidential information with any party. The license holder must renew their license(s) themselves. They must not have anyone do this on their behalf.

Only the person licensed as the Designated Individual (DI) of the business can renew the license by using their CIPR credentials to login. This cannot be delegated to or completed by any other individual of the business.

The new DI must complete and submit a new online application to replace the current DI by following the below instructions below. Do not complete a renewal application.

• If the new DI does not yet have a CIPR number, they must register for one on the CIPR website. Do not change the CIPR profile of the previous DI; that remains their own profile.
• The new DI must complete and submit a new online application for each insurance class by logging into their AIC profile. The new application will also act as the renewal application.
• Once logged in, click on “Licenses” on the left, then “Apply for a License” in the top right of the screen. Select “applying for restricted business.”
• Complete all questions and click “Submit Application” at the bottom. Once submitted, it will be reviewed by the recommending insurance company.
• Click the “Invoice” button and pay the license fees with Visa or Mastercard.
• Once approved, the application will be submitted to the Alberta Insurance Council and reviewed within 3 to 5 business days, depending on volume of applications received.

To update E&O policy information:

• Login to the AIC Portal
• Click on the green “Active Licenses”
• Select the license(s) you wish to add Errors and Omissions to (by clicking the box on the left of each license record)
• On the top right of the screen, click “Review” and “Add Errors and Omissions Policies”
• Click on “Specify a Policy to Add”
• Enter new Errors and Omissions Policy information
• Click “Save Changes”
• Click “Save Change to All Licenses” (scroll to the end of all licenses)

To update the E&O Policy information:

• Login to the AIC Portal
• Click on the arrow to the right of your name and select your agency name.
• Click on “Licenses” to expand the menu for further options.
• Click on “Active License.”
• The license(s) will be pre-selected for you.
• On the top right of the screen, click “Review and Add E&O Policies.”
• Click on “Specify a Policy to Add.”
• Enter the new E&O Policy information.
• Click “Save.”
• Click the blue “Save Changes to Licenses” button.

As per Legislation, agents are required to complete 15 CE credits each year for each class of license they hold by completing courses that have been approved by the Alberta Accreditation Committee.  You can use the “CE Course Lookup” to find a CE course.

If your first license was issued prior to April 1, the CE credits will be pro-rated at 1.25 credits per month for each month you were licensed (e.g., 6 months x 1.25 = 7.5 credits).

If your first license was issued between April 1– June 30, you will not be required to complete the CE requirement for the current term.

You must have a Continuing Education certificate issued by a course provider to be able to enter a course.

To enter a course, click the purple “Current Reported CE courses” box and then click the purple “Report a course” in the top right and enter the course number and completion date from the Continuing Education certificate provided by your course provider.

Log into your AIC profile, click the purple “Current Reported CE Courses,” and view your CE “Status Report” on the top right of the screen. Be sure that you are looking at the CE report for the 2024 period (i.e., July 1, 2023 – June 30, 2024).

You are required to have completed 15 CE hours of approved courses per insurance class each year to process the renewal of your license(s). If your CE status reflects “Doesn’t Meet Requirements to Renew,” you must follow the steps in the above FAQ to enter your CE hours.

When you have entered the required number of approved CE credits in your CE record and the current CE Status Report reflects “Meets Requirements to Renew,” the CE requirements have been met.

Please be aware that the CE Status Report will not reflect the current 2024 CE term until a course that has been completed in the current term (July 1, 2023 – June 30, 2024) has been entered or the license renewal period has begun on May 1.

Yes. The following individuals are exempt:

• Those whose first license was issued on/after April 1 of the current renewal period.
• Individuals who hold a general insurance certificate limited to hail and livestock insurance only.
• Individuals who hold an adjuster’s certificate limited to hail insurance, travel insurance, or equipment warranty insurance.
• License holders whose resident jurisdiction already has CE requirements, as per the CE requirements for non-resident agents and adjusters.

The following non-resident jurisdictions have been determined to have satisfactory Continuing Education requirements: British Columbia, Saskatchewan, Manitoba, Ontario (RIBO – General), Ontario (FSRA – Life including A&S Only), Quebec, New York, Ohio, Nevada, Michigan, Colorado, Kansas, Missouri, Washington State, North Carolina, Illinois, and Maryland. If your jurisdiction is not listed, then you must satisfy Alberta’s CE requirement of completing 15 hours of approved courses per year.

If you hold an active license in your resident jurisdiction for the same class of license that you hold in Alberta and you satisfied the CE requirement in your resident jurisdiction during your last license renewal, then you are exempt from having to meet the Alberta CE requirements.

To receive the CE exemption, you must enter your Non-Alberta License number; then the CE Status Report will reflect “Meets Requirements to Renew.” You must wait until the AIC renewal period begins on May 1 to enter your license number.

A list of jurisdictions that have been determined to have a satisfactory CE requirement is available. If your jurisdiction is not listed, you must satisfy Alberta’s CE requirement of completing 15 hours of approved CE courses per year.

To add your non-resident license number:

• Click on the “Non-Alberta License” tab.
• Click on “Add License.”
• Enter your non-resident license number and select the name of your regulator from the drop-down menu.
• Select the insurance class and confirm the CE declaration box.
• Click “Save License.”

Do not complete your renewal application if your name has changed. To change the name on your license, you will need to complete a new online application.

• First, update your personal name on your CIPR profile.
• Log into your AIC profile to complete and submit a new application, which will then be sent to your recommending insurance company’s Designated Representative for approval (as applicable).
• In step three of the online application, select “yes” to the question: “Have you ever been licensed as an insurance agent in Alberta or elsewhere?” Indicate in the response box that you are changing your name and upload PDF proof of your name change (e.g. driver’s license, marriage certificate, birth certificate, certificate of name change, etc.).
• Complete your application, click “Save,” and submit with payment.
• Ensure your CE hours are up to date.

If you renewed your license before changing your name in your CIPR profile, the license will be renewed in the current name.

You will be required to complete an application to make a change to your license. Follow the steps below to provide proof of name change and submit the payment of $25 per license:

1. Log into the AIC Portal with your CIPR number and password.
2. Select “Licenses,” then click the green “Apply for a License” button.

• Select “I am applying for myself.”
• Select the “License Class.”
• Enter the business name (type the business name and select it from the drop-down list).
• Enter the sponsor (this will populate automatically when you select the business name).
• Answer “yes” to the statement: “I am changing one of the following: Personal Name.”
• Click the blue “Continue” button.
• Click “Yes, Create Application.”

Fully complete each section of the application:

• Business address
• Errors & Omission Policy information
• Employment history (five years, with no gaps in the dates)
• All listed questions
• For question 3, “Have you been licensed in Alberta?” please respond “Yes” in the response box and indicate that you have “changed your last name,” and upload PDF proof of your name change (i.e. driver’s license, marriage certificate, birth certificate, etc.)
• Click “Submit Application” and complete the declarations

3. Under the “Payment Options,” select who will be paying the license fees.

• If you select that you are paying the fees, the fees will automatically be added to an invoice for you to pay online with Visa or Mastercard.

4. Once the application is complete, click the green “Submit Application” button at the bottom of the application and a declaration box will pop up for you to complete.
5. Once fully completed, the application status will change to “Awaiting Approver Review,” which means it has been submitted for approval to the recommending insurance company/sponsor.
6. Once approved, it will be submitted to the Alberta Insurance Council for processing.

No. To make the changes, you must log into the AIC Portal to complete a new application for this level that is approved by your recommending insurance company or Designated Representative (as applicable).

If you do not hold an active license, there is no license to renew. You must submit a new application that is approved by your recommending insurance company or Designated Representative (as applicable) and submit it with the appropriate payment.

These changes cannot made by completing the license renewal. When you renew a license, you are renewing it exactly as it is currently issued with the same agency/sponsor.

To make these changes, a new application must be completed that is approved by your recommending insurance company or Designated Representative (as applicable).

To make a DR change during the renewal period, the license of the current DR must first be terminated. You first need to email a signed termination letter in a PDF file to terminations@abcouncil.ab.ca, indicating the agent’s name, license number, reason for termination, and effective date. Ensure you provide the name and email of the individual that is eligible to replace the DR.

Once terminated, the qualified individual will be required to complete and submit an application that is approved by the same recommending insurer that has sponsored the agency.

Once the AIC renewal period begins on May 1, to process any applications, agents must have the required CE credits completed and entered into their AIC record.

The former DR will be unlicensed and not authorized to act as an insurance agent in Alberta during that time.  If they intend to reapply for their license, they must complete and submit new applications.

Completing the application:

1. Log into the AIC Portal with your CIPR# or email address and password.
2. Click the green “Active Licenses” button.
3. Click “Apply for a License” in the top right of the screen.
   • Select I am applying for “myself”.
   • Select the Designated Representative License option for the class of insurance.
   • Enter the Business name (start to type the business name and select from drop-down list).
   • Enter your Sponsor (start to type the Company name and select from the drop-down list).

• Click the blue “Continue” button.
• Click Yes, Create application.
• Fully complete each section of the application. The application must include both the personal and corporate applications.

4. Under the Payment Option, select you are paying; the fees will automatically be added to an invoice.
5. Once the application is complete, click the green Submit Application button at the bottom of the application and a declaration box will pop up for you to complete.
6. Once successfully submitted, the application status will indicate “Awaiting Approval by Sponsoring Company/Designated Representative.”
7. Pay the license fees by clicking the “Invoice” box and pay online with Visa or Mastercard.
8. Once approved, the application will be submitted to the Alberta Insurance Council for final review.

Changes to the sponsoring insurance company cannot be completed on the renewal application. To make the change during the renewal period, the DR must complete a new application indicating the new sponsor. The new application will act as the renewal application. Once the DR license has been issued with the new sponsor, all remaining agents will need to complete new online applications indicating the new sponsor.

Note: To process any applications during the renewal period, the agent must have completed and entered the required CE credits.

Bulk sponsor change option: If the agency intends to change the sponsor, the best option is to have the DR and all agents renew their licenses with the current sponsor and pay the renewal fees. Once all agents have renewed their licenses, the bulk sponsor change can be completed. To do that, the DR will need to send an email to licensing@abcouncil.ab.ca to request a bulk sponsor change and indicate the new sponsor.

Once the email request has been received, a Licensing Officer will compile a letter to facilitate the bulk sponsor change and provide instructions on what is required to complete the change, including fees.

Changes to the agency name cannot be completed on the renewal application. To make the change during the renewal period, the DR must complete a new application, indicating the agency name. The new application will act as the renewal application. Once the DR license has been issued with the new agency name, all remaining agents will need to complete new applications to apply for licenses to represent the new name.

Note: To process any applications during the renewal period, the agent must have completed and entered the required CE credits.

Bulk agency name change option: If the agency intends to change the agency name, the best option is to have the DR and all agents renew their licenses with the current agency name and pay the renewal fees. Once all agents have renewed their licenses, the bulk agency name change can be completed.  To do that, the DR will need to send an email to licensing@abcouncil.ab.ca to request a bulk agency name change and indicate the new name.

Once the email request has been received, a Licensing Officer will compile a letter to facilitate the bulk agency name change and provide instructions on what is required to complete the change, including fees.

The Alberta Insurance Council does not send out license certificates.

You are able print a copy of any active certificate that you hold by logging into your AIC profile, selecting the “Active Licenses” tile, and choosing the certificate that you wish to print. You must select each license separately.

If you are the Designated Representative of an agency/firm or if you are the Designated Individual of a restricted certificate, you have access to the active certificates for the agency/firm.

For DRs, to print the renewed corporate licenses, you must switch to the corporate dashboard. To do this, place your mouse over your personal name in the top left-hand corner and a drop-down menu will appear. Select the business name and follow the instructions above to view and print.

There is no “grace period.” If the license is not renewed, it will automatically expire on June 30 and you will no longer be authorized to act as an insurance agent/adjuster until a new license has been issued.

As a reminder, it is an offense under the Insurance Act to carry out insurance agent business without a certificate of authority.

To reapply, you will need to submit an application that has been approved by your recommending insurance company or Designated Representative (as applicable), and submit it with the appropriate fee payment.

Yes. Signing a VUA does not exempt you from answering the other occupation question. If you are still employed and/or have a new occupation, you must answer “yes” to question 1 and include the following details:

• Job title/position
• Start date
• Employer’s name
• Duties and responsibilities
• Upload the job description (not job posting or letter of acceptance); the document must outline the specific duties and responsibilities of your position.

Before completing your renewal application, you must send an email to licensing at licensing@abcouncil.ab.ca and provide the following:

• Your full name and CIPR or license number.
• Disclosure that you are no longer employed for the occupation you have signed your VUA and provide a pdf of your Record of Employment (ROE) for review.
• Alternatively, we will accept a dated and signed letter on official letterhead from an authorized individual with your employer that confirms the last date of employment/end of employment. The letter must indicate your name, last day of employment, and your job title/position.
• If you have changed our job title/position, you will be required to provide details on the occupation. Therefore, you must answer “yes” to question 1 of the application and indicate the employer’s name, start date, and job title/position.
• A Licensing Officer will note this information under your file and follow up on additional details, if applicable.